Warranty Policy

 
 Zenith Warranty Policy For New Products Sold In New Zealand Only
 

Warranty information issued May 2021 by Zenith Heaters (NZ) Pty Ltd (“Zenith”). 

1. Statutory Guarantees 

Every Zenith appliance comes with guarantees that cannot be excluded under the New Zealand Consumer Law. Buyers are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. Buyers are also entitled to have the goods repaired or replaced should the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Standard Warranty.

In addition to buyers’ rights and remedies under the New Zealand Consumer Law, every Zenith appliance is backed by a standard warranty, offering that if any part should fail within 12 months from the date of installation, except as detailed below, that part will be repaired or replaced free of charge by Zenith, its Distributor or Service Provider provided that: 
a)  the appliance is installed and used strictly in accordance with the instructions supplied; and
b)  any failure is not due to accident, misuse, abuse, unsuitable water conditions, use of non-authorised parts including non- authorised filters or to any alteration, modification or repair by any party not expressly nominated by Zenith.
c) all service under Standard Warranty is carried out only by a Zenith Service Technician or an accredited Zenith Service Provider. 

That standard warranty covers the cost of both parts and labour.

Unless otherwise required by the application of the New Zealand Consumer Law:
i. no costs are payable by warranty claimants other than any mileage or travelling-time charges incurred by a Zenith Service Provider, or the cost of removal, cartage and re-installation of the appliance or any component of the appliance if it needs to be returned for repair to Zenith or its Distributor
ii. the standard warranty does not cover damage resulting from non-operation of the appliance, the use of non-authorised parts, including non-authorised filters, or consequential damage to any other goods, furnishings or property; and
iii. no warranty applies to the service life of any water filtration cartridge installed with any appliance, as filter cartridge service life may vary according to water quality and the rate of water consumption. 

3. Extended Warranty.

In addition to buyers’ rights and remedies under the New Zealand Consumer Law and the standard warranty described above, specific Zenith appliances listed below are also covered by extended warranties with the same conditions as provided in clauses 2 a), 2 b) and 2 c).Additionally, Zenith extended warranties are conditional on the following:

a) the product and installation must be registered with Zenith within 3 months of installation, this registration is deemed to be the sole basis of proof of installation for the extended warranty;
b) the product has not been installed or used in accordance with local laws and the installation and user guide, has not been maintained or serviced with genuine Zenith parts has been damaged, not connected to a suitable water supply, has been subject to foreign matter or corrosive elements within the water supply, experienced excessive water pressure or has been subject to fair wear and tear; and
c) the product correctly installed by a qualified installer in accordance with the installation instructions and connected to a suitable and un-interrupted potable water supply and suitable power supply; and
d) where the product incorporates a filter cartridge that the filter replacement is carried out at the recommended intervals using only the approved Zenith filter cartridges. 

Zenith appliances other than those listed below are covered by the Zenith Standard Warranty alone

I. Zenith HydroTap under-bench boiling and chilled filtered water systems.
Zenith HydroTap G5 Models and HydroTap G4 Models sold after 1 November 2013 are covered by a 5-year warranty comprising 36-month comprehensive parts and labour warranty plus a further 24-month warranty on internal tanks.

II. Zenith Hydroboil on-wall instant boiling water systems.
All Zenith Hydroboil models are covered by a limited 5-year warranty comprising a 24-month comprehensive parts and labour warranty on the appliance plus a further 36-month pro-rata warranty on the main boiling water tank.

Should the tank fail within 36 months of installation Zenith will offer a replacement appliance of the equivalent specification at 25% of recommended retail price, within 48 months at 33% of RRP, within 60 months at 50% of RRP. Unless the application of the New Zealand Consumer Law requires the extended warranty to cover labour, the extended tank warranty covers a replacement appliance but not labour. 

III. Zenith Autoboil on-wall instant boiling water systems.
All Zenith Autoboil models are covered by a limited 3-year warranty comprising a first 12-month comprehensive parts and labour warranty on the appliance, a second 12-month parts-only warranty on the appliance, plus a third 12-month pro-rata warranty on the main boiling water tank. Should the tank fail within 36 months of installation Zenith will offer a replacement appliance of the equivalent specification at 25% of RRP. Unless the application of the New Zealand Consumer Law requires the extended warranty to cover labour, the extended tank warranty covers a replacement appliance but not labour.

IV. Zenith Instantaneous Hot Water Heaters (for residential use only)
All Zenith Instantaneous Hot Water models used exclusively for permanent residential installations are covered by a limited 5-year warranty. The first 24 months from the date of purchase or proof of installation are covered by comprehensive parts and labour warranty. The following 36 months are covered by a full parts warranty only. This warranty is conditional on the product being correctly installed by a qualified installer for normal residential use only. 

4. Warranty Enquiries and Claims.
To register installation, or to make an enquiry as to warranty, buyers should contact the Zenith Customer Care Centre on 0800 558 055.

In order to make a claim under warranty, buyers should contact the Service Department of Zenith Heaters (NZ) Pty Ltd. Applications for service under warranty should include contact information, nature of the fault, date of purchase and the serial number visible on the product identification label.

Proof of the date of purchase may be required for a warranty claim.

Installation will be deemed to have occurred no later than 3 months after the date of purchase unless the installation was registered with Zenith in accordance with 3 a).

To avoid delays in handling warranty claims, register your product online at www.zenithwater.co.nz.

Any costs incurred by a buyer in lodging a claim are not refundable under warranty. 

Zenith Heaters Limited 
18 Kawakawa Place
Westgate Auckland 0814
New Zealand
Head Office +64 9 8388612
Customer Care Centre 0800 558 055
www.zenithwater.co.nz